Privacy Policy

Privacy

At The Curtain Exchange, we understand the value of privacy and will only use the information you provide to process your order and provide a reliable easy to use service. All our customer details are stored on a secure off-line server and we do not sell or distribute any data to other companies or individuals.

We will only contact you by telephone if there is a query regarding your order.

Spam

We hate spam. We will not send you any.

What About Cookies?

Like every online retailer, our site contains ‘cookies’. They are small amounts of data sent to your web browser to help us keep track of the items in your shopping basket and act as place markers when you move around the site.

They cannot harm your PC in any way and most browsers allow the cookie function to be turned off.

What Information Do We Need to Process an Order?

To process an order, we will need to know your full name, address (plus the delivery address if it is different), telephone number, a valid email address and your debit or credit card details for payment.

We may use aggregate information and statistics for the purposes of monitoring the website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

The Curtain Exchange does not store your payment details. See our security policy below. If we change our privacy policy we will post the changes on this page.

How are Personal Details Kept Secure?

Our Security Policy

At The Curtain Exchange, we take security very seriously, so all credit card information is encrypted, using the industry standard 128-bit SSL (Secure Socket Layer). You will notice the yellow padlock at the bottom of your browser and you may notice that your browser bar displays ‘https’ rather than ‘http’ at the beginning. The additional ‘s’ stands for secure.

For security reasons we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

The Curtain Exchange does not store your credit card details online, so each time you place and order, we ask you for your card details. Once you proceed to our checkout, your payment details are then sent encrypted to a secure offline server. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, as per our security policy, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing the or ordering from the website.